Effective Date: November 2025

At Pasyalan, we are deeply committed to protecting the privacy and security of the personal information entrusted to us by our clients, partners, and associates. As a newly soft-launched travel marketplace (November 20), we recognize that safeguarding personal data is not only a legal obligation but also a vital part of maintaining trust and delivering reliable, high-quality travel services.

We uphold the principles of transparency, legitimate purpose, and proportionality, ensuring that all personal data is collected, processed, and managed fairly, lawfully, and responsibly. Whether processed manually, electronically, or through accredited third-party service providers, Pasyalan ensures that every individual’s privacy rights are respected and protected at all times.

This Privacy Policy applies to all users of the Pasyalan platform, including clients, employees, vendors, suppliers, partners, and any third-party entities engaged with Pasyalan. It also covers all forms of personal data collected through any medium—physical, electronic, digital, or online.

By accessing Pasyalan’s website, mobile application, social media channels, or by availing of our services, you acknowledge and agree that your personal information may be collected and processed in accordance with this Privacy Policy and the Data Privacy Act of 2012.

1. CONSENT

By using Pasyalan’s services or providing personal information through booking forms, our website, email, social media pages, or any communication channel, you voluntarily and expressly consent to the collection, use, storage, and processing of your data as described in this Policy.

Your consent authorizes Pasyalan to:

• Process and manage travel bookings, marketplace transactions, reservations, and related travel services
• Communicate with you regarding inquiries, bookings, updates, or support
• Share your information with partner providers (airlines, hotels, tour operators, insurance companies, transport providers, etc.)
• Retain your information for business, legal, or regulatory purposes

   

You are responsible for providing complete, accurate, and updated information. Pasyalan shall not be held liable for damages, delays, or complications resulting from inaccurate or falsified data.

To correct or update your information, you may contact us at:

• Smart: 0919 581 2237
• Globe: 0956 351 8702

You may withdraw your consent at any time through our official channels. However, withdrawing consent may affect our ability to provide or complete certain services.

2. INFORMATION COLLECTED

Pasyalan may collect the following types of personal data:

Personal Identification

Full name, nationality, date/place of birth, gender, civil status

Contact Details

Email address, mobile number, address, emergency contacts

Travel Information

Passport details, visa information, itinerary, travel history and preferences

Financial Information

Billing details, payment method, bank details, e-wallet information

Supporting Documents

Government-issued IDs, travel permits, health or safety requirements (if applicable)

User Activity & Communication

Messages, inquiries, reviews, feedback, and communications via email, chat, or social media

Information may be collected through online forms, in-person interactions, calls, chats, or digital transactions.

You may request the removal of your personal data by emailing info@pasyalan.com. Requests will be processed within three (3) business days, subject to identity verification and legal requirements.

3. INFORMATION USE

Pasyalan uses collected personal information for legitimate purposes, including:

• Booking & Travel Arrangements: reservations, hotels, tours, transportation, insurance, visa assistance
• Customer Communication: confirmations, updates, advisories, invoices, and responses to inquiries
• Regulatory Compliance: fulfilling requirements of government agencies, embassies, and travel authorities
• Payment Processing: secure processing of payments, refunds, reimbursements
• Marketing & Promotions: updates on offers and promotions (with your prior consent)
• Platform and Service Improvement: improving the Pasyalan marketplace, user experience, and systems
• Security & Fraud Prevention: preventing fraud, unauthorized access, and unlawful activities
• Record Management: maintaining accurate records for auditing, accounting, and business operations

Pasyalan does not use or disclose personal information beyond the purposes stated without your explicit consent.

4. SHARING OF INFORMATION

Pasyalan treats your information with strict confidentiality. Data may only be shared under the following circumstances:

Partner Travel Providers

Airlines, hotels, tour operators, transport partners, insurance companies, embassies, or any entity necessary for travel fulfillment.

Authorized Third-Party Service Providers

Payment gateways, IT support, marketing partners, logistics providers, and technical contractors—each bound by confidentiality agreements.

Government Agencies

When required by law, subpoena, immigration rules, or regulatory authorities.

Business Continuity

In cases of company reorganization, mergers, or partnerships, under strict data protection safeguards.

Pasyalan does not sell, rent, or trade personal information to unauthorized third parties.

5. RETENTION

Pasyalan retains personal data only for as long as necessary for:

• completing transactions,
• fulfilling service or contractual obligations,
• complying with legal or regulatory requirements.

After the retention period, all data will be securely destroyed or anonymized.

6. DATA PROTECTION

To protect your personal information, Pasyalan employs strong organizational, physical, and technical measures, including:

• Secure and encrypted data storage
• Firewalls, anti-malware systems, and regular security updates
• Role-based access controls
• Employee and contractor confidentiality agreements
• Regular data privacy training
• System monitoring and periodic security audits
• Secure and compliant data disposal processes

These measures are continuously enhanced to comply with NPC guidelines and address evolving cybersecurity threats.

7. DATA DELETION

Clients may request deletion of their personal data by emailing info@pasyalan.com. Requests will be processed within three (3) business days, unless retention is required by law.

Inactive accounts will be reviewed periodically, and users notified before deletion. Accounts inactive for three (3) years will be removed to maintain data accuracy and security.

8. CONTACT INFORMATION

For inquiries, corrections, data access requests, or deletion, you may contact:

Pasyalan

Email: info@pasyalan.com
Smart: 0919 581 2237
Globe: 0956 351 8702

Office Address:

Pasyalan
2nd Floor, Space No. 216-B
Ayala Malls Feliz
Marcos Highway, Cor. E. Amang Rodriguez Ave., Pasig City, Philippines

Our Data Privacy Officer (DPO) or authorized representative will address your concerns promptly, in accordance with the Data Privacy Act of 2012.

9. AMENDMENT OF POLICY

Pasyalan reserves the right to update or modify this Privacy Policy at any time to reflect changes in laws, technology, or business operations. Updates will be published through our official website, office, and social media pages.

Continuing to use our services after updates are posted signifies your acceptance of the revised policy.